Healthcare Claims Management for Practices | esolutionprojects
Healthcare Claims Management

A submitted claim is not a finished claim.

Healthcare Claims Management is the work that happens after a claim is submitted. esolutionprojects tracks scheme responses, unresolved claims, corrections, resubmissions and follow-up so the practice can see what still needs action and what has reached an outcome.

Why claims need management

The risk starts when nobody knows what happens next.

A claim can be submitted correctly and still need attention later. The real control point is whether the practice can see the response, understand the status and assign the right next action.

01

Claims remain unresolved

Submitted claims sit without a clear status, owner or follow-up point.

02

Scheme responses are missed

Queries, adjustments or rejection reasons are not routed to the right person quickly enough.

03

Corrections lose visibility

A corrected claim is resubmitted, but nobody tracks whether it reaches a final outcome.

04

Follow-up is inconsistent

Outstanding claims depend on spreadsheets, notes, inboxes or memory rather than a controlled workflow.

05

Rejections become a pile

Different claim problems are grouped together even though each one may need a different action.

06

Management sees too late

Older unresolved claims only become visible once ageing or cash-flow pressure has already increased.

What Healthcare Claims Management covers

Keep the claim moving after submission.

We manage the post-submission claim journey: tracking the scheme response, identifying what needs attention, coordinating valid corrections or resubmissions, following unresolved items and recording the outcome.

  • Claims tracking Status, age, owner and next action remain visible.
  • Scheme response management Queries, rejections, adjustments and other responses are identified and routed.
  • Correction and resubmission control Corrected claims stay visible after resubmission.
  • Follow-up Outstanding claims receive a deliberate next action rather than random chasing.
  • Outcome visibility Claims remain open until the practice can see a clear result or decision.
The claim lifecycle

Submission is one step. Management connects the rest.

The exact route differs by claim, but the principle is consistent: every unresolved item needs a visible status and a clear next action.

01

Submit

The claim reaches the scheme through the appropriate submission process.

02

Track

Monitor status, response, age and whether anything requires attention.

03

Interpret

Identify whether the response is payment, query, rejection, adjustment or another outcome.

04

Act

Correct, resubmit, provide information, follow up or escalate where appropriate.

05

Close

Reconcile the outcome and keep unresolved balances visible until a decision is reached.

Different problem. Different route.

Claims Management, Rejected Claims and RCM are not the same service.

Healthcare Claims Management manages claims after submission. Rejected Claims Support focuses on claims that have failed. Revenue Cycle Management covers the wider financial journey from billing through payment and reconciliation.

Rejected Claims

When the claim has failed.

Rejected Claims Support focuses specifically on understanding why the claim was rejected, whether a valid correction or recovery action exists and what happens next.

Explore Rejected Claims Support
MyKIT@esolutionprojects

Claims are easier to manage when outstanding work is visible.

MyKIT@esolutionprojects helps practices keep claims activity, outstanding work and follow-up easier to see and manage.

MyKIT@esolutionprojects

Visibility over the work that still needs attention.

MyKIT@esolutionprojects supports clearer visibility over claim status, outstanding actions and follow-up.

Provider questions

Healthcare Claims Management, answered simply.

What is Healthcare Claims Management?

It is the structured tracking and follow-up of medical claims after submission, including scheme responses, queries, rejections, corrections, resubmissions and unresolved balances.

What should happen after a claim is submitted?

The claim should be tracked for scheme response, payment, query, rejection or another status. Unresolved items need a visible owner and next action.

Is Claims Management the same as Rejected Claims Support?

No. Claims Management covers the wider post-submission journey. Rejected Claims Support focuses specifically on claims that have failed.

What is an unresolved medical claim?

An unresolved claim is a submitted claim that has not yet reached a clear outcome and still requires tracking, information, correction, resubmission, follow-up or another valid action.

Do not stop at submission. Manage the claim through to outcome.

Keep unresolved claims visible, give each item a clear next action and reduce the risk of outstanding revenue disappearing into follow-up gaps.