Privacy Policy

1) Who we are

This website is operated by esolutionprojects. eGiggs Healthcare Marketing is the practice growth capability within the esolutionprojects ecosystem.

2) What we collect

• Name, contact details and enquiry information
• Messages sent through WhatsApp, email or website forms
• Basic website analytics and cookie information, where enabled
• Practice or service-related information shared with us

3) Healthcare and patient data

Where esolutionprojects processes patient or health-related personal information on behalf of a healthcare provider under a contract or mandate, esolutionprojects may act as an operator under POPIA. The healthcare provider remains the responsible party where it determines why and how that information is processed.

Healthcare providers remain responsible for ensuring that personal information is shared with esolutionprojects lawfully and only where necessary for the services being provided.

4) Why we use information

• Respond to enquiries and requests
• Provide agreed services and support
• Communicate about service delivery
• Maintain and improve relevant systems, processes and services

5) POPIA alignment

We process personal information in accordance with applicable POPIA requirements and the conditions for lawful processing relevant to our role.

6) Confidentiality

Healthcare and practice-related information is treated as confidential and access is limited according to the work being performed.

7) Sharing

We do not sell personal information. Information may be shared with service providers or other parties where this is necessary to provide a service, comply with the law or protect legitimate rights, subject to appropriate safeguards.

8) Third-party tools

We may use third-party hosting, analytics, communication or technology services. Where these services process personal information, we take reasonable steps to use them appropriately and protect the information involved.

9) Cookies

This website may use basic or analytics cookies where enabled. Browser settings can be used to manage or block cookies.

10) Security

We use reasonable technical and organisational safeguards appropriate to the information and services involved. No electronic system can guarantee absolute security.

11) Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, service delivery, legal requirements or legitimate record-keeping needs.

12) Your rights

Subject to applicable law, you may request access to or correction of your personal information and may ask about deletion, objection or other rights that apply to the processing of your information.

13) Regulatory authority

Information Regulator (South Africa)
Official website
Telephone: 010 023 5200

14) Contact

esolutionprojects
Email: assist@esolutionprojects.co.za
Phone / WhatsApp: +27 65 658 4615